Solutions · 3 of 5
“They came once and never came back.”
Turnfirst-timersinto regulars.
A great first visit is worth one shell. The second visit is where a regular starts. Get them on the app before they leave, give them a reason to come back, and remind them.
The problem
One good shellisn’t a habit yet.
They liked it. They said they’d be back. Then life happened, and you had no way to reach them.
You can’t reach them
Someone who walked in, drank a shell and walked out is a stranger again. No name, no number, no way to say “come back”.
The first shell often feels like nothing
Kava has a reverse tolerance. If nobody tells them, they decide it doesn’t work and never find out what the second one is like.
Coming back takes a reason
A new place has to earn its spot in someone’s week. A good memory fades faster than a deal with their name on it.
What brings them back
Six reasonsto walk back in.
None of them is a trick. Each one makes the second visit easier than staying home.
They’re on the app
Make your first-time deal an Exclusive Deal and they claim it in the HappyKava app. Now your bar is on their phone, and you can reach them.
Exclusive Deals →A deal that unlocks another day
Set a second-visit offer and it arrives a few days after their first shell. Something to come back for, with a clock on it.
Second-visit offer →A nudge at the right moment
The next evening: “How was your first shell?”, with why the first one can feel like nothing. After that, your events and deals reach them.
Push notifications →The friends they made
People come back for people. Kava Crew lets them add the people they met and plan the next visit together.
Kava CrewThey know where to park
Small frictions kill second visits. Your parking guide shows the lot, the free spots and the way in before they leave home.
Parking guide →The first time went right
They knew what to order, what to say and what to expect, so they left feeling like they belonged. That’s the First Time Guide’s whole job.
First Time Guide →
The first two weeks
From first shellto second visit.
What a first-timer in the app gets after their first shell at your bar. You set it up once.
Day 0
First shell, stamped
They finish the guide at your bar and get their First shell and First Bula stamps.
AutomaticNext day, 6 PM
“How was your first shell?”
A notification that opens a short lesson: the first one can feel like nothing, it builds, here’s what to try next time.
AutomaticDay 3
Your second-visit offer
“Your bar has something for your second visit”, with the deal or the line you wrote.
When you set an offerDay 10
One last nudge
“Four days left on your first-timer offer”, or a plain reminder that the second shell is usually the one.
When you turn it onSecond visit
They’re back
The follow-ups stop the moment they check in again. A few visits later they earn the First regular stamp.
Automatic
Anyone who turned off bar alerts gets none of it. Nothing is sent more than two days late.
What you do
Three things.Once.
Make your first-time deal an Exclusive Deal
So they claim it in the app, and you can see who claimed it and how many came back.
Write a second-visit offer
A deal you already run, or one line: “Free chaser on your next visit.”
Add your parking guide
The lot, the free spots, the door. A photo and a few lines.
What you’ll see
How manycame back.
Your First Time Guide page counts your first-timers each month and how many came back on another day. Your Exclusive Deal’s page shows who claimed it and who returned.
Does this cost anything?
The First Time Guide, its follow-ups and Exclusive Deals are free for every kava bar that claims its bar. Announcements and pop-up deals beyond that depend on your plan.
Do first-timers have to download the app?
Not to read the guide. To be reached again, yes: that is what the app is for, and why making your first-time deal an Exclusive Deal matters.
Will you spam my guests?
No. At most three follow-ups over two weeks, they stop as soon as the guest comes back, and anyone who turned off bar alerts gets none.
What if I don’t set a second-visit offer?
They still get the next-day “How was your first shell?” lesson. The day 3 message is simply skipped.
How do I know it’s working?
Your First Time Guide page shows your first-timers each month and how many came back on another day.
The second visitstarts today.
Claim your bar, and the next first-timer leaves with a reason to come back.