Turn a great visit into public proofLive

Kava Bar Smart Review Management

Ask every guest after their visit, send reviews to the sites that matter to your bar, and get a few days to make a rough night right before a low rating goes public.

Get Your Bar Connected Plans and prices

The screens show the new Reviews design, which is coming soon. Everything not marked coming soon works today.

Turn a great visit into public proof

What's live today

Asks after the visitA short review ask after a guest checks in, sent by push.

Quiet hoursReview asks hold off during quiet hours.

Your review links, checkedGoogle, Facebook, Yelp, TripAdvisor and Trustpilot, in the order you choose.

A private hold on low ratingsA few days to make it right before it posts.

Make-goodsOffer something to win back a guest after a rough visit.

Public repliesYour answer shows under the review on your bar page.

Step by step

From a visit to a review, on its own

You don't have to remember to ask. HappyKava asks at the right moment.

A guest checked in at a bar in the HappyKava app.

Google
Facebook
Yelp
TripAdvisor
Trustpilot

Your review links

Send reviews where they count.

Add your review links once and choose which site comes first. HappyKava checks each link and skips one that's broken, so nobody lands on a dead page.

A three-star review that stays private for five days so the bar can make it right.

An owner's lock screen: a new two-star review to answer before it posts.

A few days to make it right

A rough night doesn't have to be the last word.

When a guest gives a low rating, the review stays private for a few days first. Message them, offer a make-good, fix what went wrong. Then it posts, with your reply if you wrote one.

Choose which ratings wait (1 star, 1 to 2, or 1 to 3) and for how long, up to 14 days. 1 to 3 stars for five days is the default.
Offer a make-good to win the guest back.
The guest can still post it sooner, any time.

Every review in the owner dashboard, with filters for reviews waiting for a reply and a reply box.

A guest's review on the bar's page with the bar's reply under it.

One inbox

Every review, and your answer, in one place.

Read every review, find the ones waiting for a reply, and answer as the bar. Replies show under the review on your bar page.

Filter what needs a reply
Reply as the bar
Replies show on your page

Suggested replies in your bar's voice are coming soon.

Coming soon

Coming soon to Reviews

The next version of Reviews is designed and on the way. None of this is live yet.

Photos in reviewsComing soonUp to six photos per review, with a gallery on your page.

What guests sayComing soonA short summary of the topics guests mention most.

Suggested repliesComing soonA reply drafted in your bar's voice. Nothing posts until you press Post.

Insights and what to fixComing soonYour rating trend, the topics guests mention, and what to work on.

Reviews on happykava.appComing soonGuests can write a review on the web, with or without the app.

A low-rating alert and a weekly digestComing soonKnow right away, and get a Monday summary.

Review sites you can send guests to

700+

Kava bars on HappyKava

27,000+

People using HappyKava

Plans

Which plan includes what

Reading and replying to reviews works on every plan.

Compare every plan

Free$0/moRead and reply to every review. Low ratings wait privately before they post.
Plus$20/moEverything in Free.
Pro$99/moAutomatic review asks after every visit.
MAX$250/moEverything in Pro.

Questions

Is Smart Review Management available now?

Yes. Review asks, review links, the private hold and replies work today. The new Reviews screens shown on this page are coming soon.

Which review sites can I send guests to?

Google, Facebook, Yelp, TripAdvisor and Trustpilot. Add your links once and pick which comes first.

Do you only ask happy guests?

No. Every guest who checks in gets the same ask. Low ratings stay private for a few days, so you can make it right first.

What happens to a low rating?

It stays private for the days you set, five by default. You can message the guest and offer a make-good. Then it posts, unless the guest posts it sooner.

Can I reply publicly?

Yes. Replies show under the review on your bar page.

Do reviews here count on Google?

Reviews post on HappyKava first. Guests can then repost theirs on Google, Facebook, Yelp, TripAdvisor or Trustpilot, wherever your bar sends reviews, in one tap.

Solutions